Terms of Service

By creating a JaniSync account, or by using the service on behalf of an organization, you agree to be bound by these Terms of Service and the accompanying Privacy Policy on behalf of that organization ("Customer"). If you do not agree, do not create an account or use the service. You represent that you are authorized to accept these terms on Customer’s behalf.

JaniSync is workforce management software for commercial cleaning companies: scheduling, GPS-verified time tracking, payroll export, and bid pricing tools, offered as a flat-rate monthly or annual subscription. JaniSync is a technology provider only. JaniSync is not, and does not become, the employer or joint employer of any of Customer’s employees or contractors, and has no role in hiring, discipline, scheduling decisions, or pay-rate decisions, all of which remain Customer’s alone.

Customer is solely responsible for complying with all labor, employment, wage-and-hour, and data protection laws applicable to its own workforce, including laws governing overtime, meal and rest breaks, minimum wage, timekeeping accuracy, and pay statements. JaniSync’s time-tracking and payroll-export features are tools Customer uses to meet those obligations, not a substitute for legal or payroll advice, and Customer remains responsible for reviewing and approving all hours and pay before they are relied upon.

Where Customer’s employees clock in and out using their own personal devices, Customer is solely responsible for maintaining a compliant Bring Your Own Device policy that meets the requirements of its jurisdiction, including any notice, consent, reimbursement, and data-separation obligations owed to its employees. JaniSync records an employee’s device location only at the moment of clock-in and clock-out, never continuously, and only to verify attendance at a job site; the clock-in screen displays a location-use notice, but Customer remains responsible for ensuring its employees have received any further notice or consent required by its own jurisdiction before their first shift.

As between the parties, Customer owns all data it submits to the service, including cleaner and building records, timesheets, and bid information ("Customer Data"). Customer grants JaniSync a license to host, process, and display Customer Data solely to provide, maintain, and improve the service, and to produce anonymized or aggregated data that does not identify Customer or any individual, as described in the Privacy Policy. Customer is responsible for the accuracy of the data it enters and for having the rights necessary to submit it.

New accounts include a 14-day trial with no card required. Continuing past the trial requires an active subscription billed monthly or annually in advance through our payment processor. Fees are exclusive of taxes, non-refundable except where required by law, and may change on renewal with at least 30 days’ notice. A subscription renews automatically at the end of each billing period unless cancelled beforehand from Settings or through the billing portal.

Customer will not, and will not permit any user to: reverse-engineer or attempt to extract the source code of the service except as permitted by law; use the service to store or transmit unlawful, infringing, or harmful content; interfere with or disrupt the integrity or performance of the service; attempt to gain unauthorized access to another organization’s data; or use the service to build a competing product.

JaniSync and its licensors retain all right, title, and interest in and to the service, including its software, design, and trademarks. No rights are granted to Customer other than the limited right to use the service under these terms.

Bid-pricing recommendations and other AI-assisted output are advisory suggestions generated from historical and industry data; they are not a guarantee of any outcome, including whether a bid is won. Customer is solely responsible for reviewing and deciding whether to submit any price or proposal, and JaniSync is not liable for the outcome of any bid, proposal, or business decision made using AI-assisted output.

The service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. JaniSync does not warrant that the service will be uninterrupted or error-free, that any AI-generated proposal, recommendation, or bid price will be accurate or will win business, or that geofence, timekeeping, or payroll output will be free of error — Customer remains responsible for reviewing hours and pay before relying on them.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising out of or relating to these terms or the service. JaniSync’s total aggregate liability arising out of or relating to these terms or the service will not exceed the amount Customer actually paid to JaniSync for the service in the 12 months immediately preceding the event giving rise to the claim. These limitations apply regardless of the theory of liability and even if a party has been advised of the possibility of such damages, except to the extent a limitation is prohibited by applicable law.

Customer will indemnify and hold JaniSync harmless from any third-party claim arising from Customer’s violation of Section 3 or 4 above (Customer’s employer or BYOD responsibilities), Customer’s violation of applicable law, or Customer Data, except to the extent caused by JaniSync’s breach of these terms.

These terms remain in effect for as long as Customer maintains an account. Customer may cancel its subscription and request deletion of its organization’s account at any time from Settings. Deletion anonymizes personal data associated with the account; certain payroll records may be retained as required by wage-and-hour recordkeeping law, as described in the Privacy Policy. JaniSync may suspend or terminate access for a material breach of these terms that is not cured within 30 days of notice, or immediately for non-payment or a violation of Section 7 (Acceptable use).

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without regard to conflict-of-laws principles, and the parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario for any dispute arising out of or relating to these terms or the service. The United Nations Convention on Contracts for the International Sale of Goods does not apply. JaniSync operates from Ontario, Canada and serves customers in the United States; nothing in this section limits any right a Customer has under the mandatory consumer-protection or employment law of its own jurisdiction that cannot be waived by agreement, and Customer should seek its own legal advice if the choice of forum matters to it.

These terms, together with the Privacy Policy, are the entire agreement between the parties regarding the service and supersede any prior agreements on the subject. Neither party may assign these terms without the other’s consent, except JaniSync may assign them in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the remaining provisions stay in effect. Neither party is liable for delay caused by events beyond its reasonable control. JaniSync may update these terms from time to time; continued use of the service after an update constitutes acceptance of the revised terms, and material changes will be notified by email or an in-app notice.

Questions about these terms can be sent to support@janisync.com.